Privacy Policy
Last updated: June 2026
Solace Art School | 9-10 Milk Street, Shrewsbury, SY1 1SZ
Information we collect
We only collect personal data that is necessary to run our business and provide our services to you. This may include:
Contact Data - Name, billing / shipping address, email address, and phone number
Transactional Data - Order details and purchase history
Technical Data - IP address, browser type, and information about how you navigate our website, these are collected via cookies
How we collect your data
We will collect your data when you:
Make a purchase on our website
Fill out a contact form, subscribe to our newsletter, or reach out via email
Browse our site (via Google Analytics and functional cookies)
Why we collect your data
We process your personal information for the following purposes:
To Fulfil Orders - Processing payments and shipping products to you
Customer Support - Responding to your queries and managing your account
Marketing - Sending you promotional emails (only if you have specifically opted-in to receive them)
Legal Obligations - Retaining necessary tax and transaction records
Who we share your data with
We respect your privacy and will never sell or rent your personal data to third parties. We only share your data with trusted service providers to run our business, such as:
Payment Processors - e.g. Stripe, PayPal, Eventbrite, to securely process your transactions
Delivery Partners - e.g. Royal Mail, DPD, to ship your orders
Website Hosts & Analytics - e.g. Shopify, Google Analytics, to keep our website running smoothly
Data Retention
We will not retain your personal data for longer than necessary. Transactional data and invoices are generally kept for 7 years to comply with legal and tax requirements.
Your Data Rights
Depending on your location, you have the following rights regarding your personal data:
The right to access a copy of the data we hold about you
The right to correct any inaccurate information
The right to request the deletion of your data
The right to opt-out of marketing communications at any time
To exercise any of these rights, please contact us at hello@solaceartschool.com
Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will post any changes directly on this page and update the "Last Updated" date at the top.